Your application may not properly comply with TWAIN.There may be interference with other drivers delete unnecessary drivers.Take the following measures.Ĭlick Control Panel > System and Security > Administrative Tools, and then double-click Services to check if WIA ( Windows Image Acquisition) is running or in started state. Take the following measures.Īn internal error has occurred. The memory required to start ScanGear (scanner driver) cannot be obtained exit other applications.Ī required file is missing or corrupted, or settings are incorrect.Different scanner on the network is selected.Ĭlick if you want to select another scanner.

Network connection is prohibited by security software. (If using wireless LAN connection) Signal strength is poor due to obstructions. (If using Wired LAN connection) It is disconnected from Wired LAN. Refer to ' Network Scan Settings' for the setting procedure.Ĭable may be disconnected or scanner may be turned off. With network connection, specify the scanner to use with IJ Network Scanner Selector EX. With network connection, check the connection status and reconnect as needed.With USB connection, check the connection of the USB cable and reconnect as required.Refer to the application's manual for details.

Make sure that the selected application source is correct.

Make sure that your scanner or printer is turned on.

(It is disconnected from LAN, if using on LAN.)

Wait for the device operation to finish, then scan.Ĭannot communicate with scanner for these reasons:.

Printer is in use or an error has occurred. If the same error message still appears, contact the service center. Restart the computer, then reconnect your scanner.

Make sure that your scanner or printer and the computer are connected correctly.ĭelete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website.įor how to delete MP Drivers, see Deleting the Unnecessary MP Drivers.

Turn off scanner and follow instructions in User's Guide. If an error message for ScanGear (scanner driver) appears, check the error code and follow the corresponding solution.

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